Privacy Policy

1. Introduction

Bellisk UK (we, us, or our) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact details (email, phone number)
• Address and location information
• Account credentials (username, password)
• Payment information (processed securely through Stripe)
• Service preferences and booking details
• Communications with us

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for:

• Service Delivery: To process bookings, connect you with service providers, and manage your account
• Communication: To send booking confirmations, updates, and respond to inquiries
• Payment Processing: To handle transactions securely
• Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and prevent fraud
• Marketing: To send promotional communications (with your consent)

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract: Processing necessary to fulfill our service agreement with you
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legitimate Interests: For fraud prevention, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: To match you with qualified professionals for your bookings
• Payment Processors: Stripe for secure payment processing
• Service Partners: Analytics providers, hosting services, and communication tools
• Legal Authorities: When required by law or to protect our rights

We never sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure cloud infrastructure (Supabase/PostgreSQL)
• Regular backups and disaster recovery procedures

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data (right to be forgotten)
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@bellisk.co.uk

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Account data: Until you request deletion or 2 years of inactivity
• Booking data: 7 years for accounting and legal compliance
• Marketing data: Until you unsubscribe or request deletion
• Analytics data: Aggregated and anonymized after 26 months

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

10. International Transfers

Your data is primarily stored within the UK/EEA. If we transfer data outside these regions, we ensure adequate safeguards are in place through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the UK government
• Other approved transfer mechanisms

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection: